Refund policy

Velvet Aura Return & Refund Policy

Digital Products

Velvet Aura's original digital offerings, including guides, courses, and downloadable resources, are delivered electronically.

Due to the immediate-access nature of these products, all digital product sales are final once access has been provided, except where otherwise required by applicable law.

We encourage you to review each product description carefully before purchasing to ensure it aligns with your needs and intentions.

If you experience difficulty accessing your purchase, receive an incorrect file, or encounter a technical issue with your download, please contact us. We'll work with you to ensure you receive what you ordered.

Curated Products & Third-Party Purchases

Velvet Aura features a curated selection of beauty technology, wellness essentials, and other products available through third-party retailers, including Amazon.

When you follow a product link and complete a purchase through an external retailer, that transaction is made directly with the retailer, not Velvet Aura.

Returns, refunds, exchanges, cancellations, and product warranties for these purchases are governed by the policies of the retailer where the transaction was completed, subject to applicable law.

Velvet Aura does not directly process returns or issue refunds for purchases made through third-party retailers.

For assistance with an external purchase, please contact the retailer through which your order was placed.

Questions or Purchase Support

For questions regarding Velvet Aura digital purchases or issues accessing your downloads, please contact us through our website.

We want every interaction with Velvet Aura to feel clear, thoughtful, and supported.